Effective Date: October 4, 2026
Welcome to Shukriya: Wedding & Event ("Shukriya", "we", "our" or "us"), operated by ICES Tech Hub Private Limited. We respect your privacy and are committed to protecting your personal information when you use our website and mobile application.
This Privacy Policy explains how we collect, use, store, process and share your information when you use our event booking platform to discover venues, decoration, catering, DJs, photographers, makeup artists, wedding vehicles and other event services.
1. Information We Collect
Depending on the features you use, we may collect:
- Personal Information: Name, phone number, email address and profile details provided during registration or inquiries.
- Booking Information: Event type, preferred date, venue preferences, guest count, booking requests and communication with vendors.
- Location Information: City, area or approximate/current location, if you provide it or grant location permission, to help find nearby vendors.
- Vendor Information: Business name, contact details, service categories, pricing, photos, videos, business address and other information submitted by vendors.
- Payment Information: Transaction reference, payment status and related details. Payments, where enabled, may be processed by third-party payment providers. We do not intend to store full card numbers, CVV or UPI PINs.
- Device and Usage Information: Device type, operating system, app activity, diagnostic information, IP address and logs, where collected for security and performance.
- Uploaded Content: Images, profile photos, event photos, reviews and other content you choose to upload.
2. How We Use Your Information
We may use your information to:
- Create and manage user and vendor accounts.
- Help users search and discover event services.
- Process booking requests and connect customers with relevant vendors.
- Send booking updates, notifications and service-related communications.
- Facilitate payments and verify transactions, where payment features are available.
- Display vendor profiles, listings, reviews and service information.
- Improve application performance, security and user experience.
- Prevent fraud, misuse and unauthorized access.
- Respond to customer support requests and comply with applicable laws.
- Send promotional communications where permitted and subject to applicable consent requirements.
3. Sharing of Information
We do not sell your personal information. We may share relevant information in the following circumstances:
- Vendors: Booking or inquiry details such as your name, contact information, event date and requirements may be shared with the vendor you contact or book, so they can respond to your request and provide their service.
- Service Providers: We may share necessary data with hosting providers, payment processors, notification services, analytics providers and technical support partners to operate the platform.
- Legal Requirements: We may disclose information when required by applicable law, regulation, court order or a valid legal request.
- Safety and Protection: We may use or disclose information when reasonably necessary to protect users, our platform or the rights and safety of others.
Third-party providers are expected to handle information in accordance with applicable privacy and security requirements.
4. Location Information
If you grant location permission, Shukriya may use your location to help display nearby event venues and service providers. You can disable location permission through your device settings. You may also manually select a city or area if that feature is available.
5. Payments and Transactions
If payment functionality is available, transactions may be handled by external payment gateway providers. Your payment details may be processed under the privacy policy and terms of the respective provider. Shukriya may receive transaction IDs, payment status and other limited information required for booking management and support.
6. Cookies and Similar Technologies
Our website may use cookies, session identifiers and similar technologies to maintain sessions, improve website functionality, understand usage and protect against fraud. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Retention
We retain personal information for as long as necessary to provide our services, maintain accounts, manage bookings, resolve disputes, meet legal obligations and protect our platform. When information is no longer required, we will delete it or securely anonymize it, subject to applicable legal requirements.
8. Account Deletion
Users may request deletion of their Shukriya account and associated personal information through the account deletion option in the app, where available, or by contacting us using the contact details below.
We will process verified deletion requests and delete associated data unless certain information must be retained for legal, security, fraud prevention or legitimate transaction-record requirements. Any retained data will be limited to the necessary purpose and retained only for the applicable period.
For account deletion requests, visit shukriya.online or contact our support team at the phone number provided below.
9. Data Security
We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss or destruction. These measures may include access controls, secure hosting, HTTPS encryption in transit and monitoring. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
10. Children's Privacy
Shukriya is a general event booking platform and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable laws. If you believe a child has provided us with personal information inappropriately, please contact us so we can review and take appropriate action.
11. Third-Party Services and Links
Our platform may contain links to third-party websites, payment gateways or other services. These services operate independently and have their own privacy policies and practices. We encourage users to review those policies before sharing information with them.
12. Your Privacy Rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information, and may withdraw consent where processing is based on consent. You may also contact us with questions or concerns about how your information is handled.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data practices. Updates will be published on this page with a revised effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have questions, requests or concerns about this Privacy Policy or your personal data, please contact us:
- App: Shukriya: Wedding & Event
- Company: ICES Tech Hub Private Limited
- Website: https://shukriya.online
- Phone: +91 8260133451
- Location: Berhampur, Odisha, India
By using Shukriya, you acknowledge that you have read this Privacy Policy.